GoPhoenix Doc (“we”, “our”, or “us”) respects your privacy. This policy explains how we handle information across our website, product, APIs, and related services.
1. Information we collect
You may provide account details, company information, billing details, document content, and support communications. We also collect service usage, device, browser, IP address, security, and performance information.
2. How we use information
- Provide, secure, maintain, and improve the service
- Process transactions and send operational notices
- Prepare and execute documents at your direction
- Respond to support requests and prevent misuse
- Meet legal obligations
3. Document security
We use technical and organisational measures appropriate to the nature of the information, including encrypted transport, private storage, access controls, and activity records. We do not use customer document content to train general-purpose AI models.
4. Sharing
We do not sell personal information. We may share limited data with service providers, where required by law, during a business transfer, or with your direction and consent.
5. Retention
Information is kept while your account is active and as needed to provide the service, meet legal duties, resolve disputes, and enforce agreements.
6. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, or a portable copy of your information.
7. International transfers
Where information is processed outside your country, we use appropriate contractual or legal safeguards where required.
8. Children
The service is not intended for people under 18, and we do not knowingly collect their personal information.
9. Changes and contact
We may update this policy and will revise the date above. Questions and privacy requests can be sent to info@gophoenixdoc.com.